Kale Wins “Best Customer Service” and “Customer Experience in a Crisis” Awards

Kale received awards in two categories at the second CX Awards Turkey. It won Gold for “Best Customer Service (up to 10,000 employees)” and Silver for “Customer Experience in a Crisis (Pandemic)”, recognising its performance during the pandemic.

CX Awards Turkey, Türkiye’s first customer experience awards, announced the companies delivering successful customer experience projects. Aiming to provide an excellent experience through the best solutions at every stage, from manufacturing to after-sales service, Kale received Gold and Silver awards.

At CX Awards (CXA’22), organised by the Customer Experience Professionals Association (CXPA) and Awards International, Kale outperformed its competitors to take first place and Gold in “Best Customer Service (up to 10,000 employees)” and second place and Silver in “Customer Experience in a Crisis (Pandemic)”.

At the final held at Maslak Hilton on 2 June, Kale presented its “Kale Premium Service Organisation and Services – Turnkey Integrated Applications – Antibacterial Hygiene Application” projects to juries of customer experience professionals and senior executives. The service was praised for addressing problems that can arise during integrated implementation and turning the customer journey into satisfaction rather than complaints or stress.