Frequently Asked Questions

Every bathroom product comes with a warranty booklet containing detailed information on how to use and clean the product. For ceramic products, this information is provided in the Ceramic Installation Guide. For further information, please contact our Customer Contact Centre on 0850 800 52 53.

You can clean the products using cleaners suitable for the substance causing the stain or residue. For detailed information, please contact our Customer Contact Centre on 0850 800 52 53.

You can find our authorised service providers at www.kale.com.tr or by calling our Customer Contact Centre on 0850 800 52 53.

The Premium Service and Premium Installer companies listed in the Architectural Services and Turnkey Renovation Services section of our website are authorised organisations with expertise in both architectural design and installation. For detailed information, please contact our Customer Contact Centre on 0850 800 52 53.

Kale is responsible when transport is carried out by an authorised service provider. The authorised service provider is obliged to receive and deliver the product undamaged. In all other cases, damage caused during transport is not covered by the warranty.

You can contact us by completing the form in the Contact section of our website, emailing iletisim@kale.com.tr, calling our Customer Contact Centre on 0850 800 52 53, or contacting one of our authorised service providers.

No. They indicate two different properties. The letter “R” at the end of a product code means that the tile edges are squared, or rectified. “R9” or “R10” indicates the slip-resistance class. A product can be both rectified and slip-resistant, in which case both markings appear together.

No. The technical tables clearly show the difference: for wall tiles with a thickness of ≥ 7.5 mm, the minimum breaking strength is 600 N and the minimum modulus of rupture is 12 N/mm². For glazed porcelain floor tiles, these values are at least 1300 N and 35 N/mm² respectively. Average water absorption is 10% for wall tiles, compared with ≤ 0.5% for floor tiles. Floor tiles can be used on walls, but the reverse is not suitable.

This number indicates the surface abrasion resistance class according to TS EN ISO 10545-7. Class 1 is suitable for walls and bathroom and bedroom floors; Class 2 for floors with light foot traffic, such as residential spaces; Class 3 for entrance halls and corridors with more frequent use; Class 4 for floors exposed to greater foot traffic, such as shops and restaurants; and Class 5 for high-traffic floors in shops, hotels, restaurants, offices, schools and exhibition areas.

These markings indicate shade variation: V1 means uniform appearance, V2 slight variation, V3 substantial variation and V4 random variation. In V3 and V4 products, differences in shade between tiles are part of the design, rather than a defect. Products to be laid in the same area should be purchased in a single batch and have the same colour/shade code on the box label. Products of the same colour and thickness with the same colour/shade number have the same tone.

They indicate the surface finish: P means polished, M matt and A antislip. In addition, “rich surface” products marked with a star are manufactured using dry application technology.

The application icons next to each product indicate this: wall tile, floor tile, splashback, residential, business centre/office, restaurant/café, hotel, pool, outdoor, frost resistance and antislip. Before choosing a product, check that the icon for your intended space is marked.

Calculate the net area to be tiled and add an allowance for cutting and waste. An allowance of 10% is recommended for straight laying, and 15% for diagonal or patterned layouts and large-format tiles. Your order is rounded up to the coverage of a full box. Box and pallet coverage figures are listed in the box and pallet information tables at the end of the catalogue.

For daily cleaning, a neutral household detergent with a pH below 9 and a microfibre cloth are sufficient. Do not use detergents containing hydrofluoric acid, fluoride salts or their derivatives, spirits of salt, sulphuric/nitric/hydrochloric acid, or descalers containing chlorine-based bleach; these chemicals cause irreversible damage to ceramic surfaces. Abrasive tools such as steel wool, harsh scouring pads and metal brushes should also be avoided. Depending on the stain, alkaline cleaners are recommended for grease, tea and coffee; acidic cleaners for limescale and rust; and solvent-based cleaners for ink and resin.

The certifications declared in the catalogue are TSE and TS-EN-14411, ISO 9000, ISO 14000, TS-EN-ISO 50001, TS ISO 45001, TS-ISO 10002, IQNet, Lucideon, B.E.S.T, QB UPEC, CCC, HPD and GREENGUARD Gold, as well as EPD (EN 15804 verified and EPD Türkiye). Green building systems listed include BREEAM, USGBC (LEED) and DGNB. Please contact our technical team for project-specific documentation requests.

A porcelain slab is a thin, large-format porcelain surface. Kalebodur porcelain slabs are produced in sizes of 160x320 cm and 162x323 cm, with a thickness of 12 mm, and are suitable for kitchen countertops, splashback panels and furniture cladding. A thickness of 3 mm is recommended for cabinet door cladding.

No. Products with a polished finish are not recommended for areas with heavy foot traffic, and their applications are more limited than those of matt and semi-polished products. Pools, outdoor spaces, shopping centres and business centres/offices are not among their intended applications. Polished surfaces also have lower scratch resistance than matt products.

Kalebodur porcelain products are frost-resistant in accordance with TS EN ISO 10545-12. For a reliable result, selecting the right product must be combined with waterproofing, an adequate slope, and correct application of a suitable adhesive and grout system.

Selection is based on the surface abrasion resistance class determined in accordance with TS EN ISO 10545-7. Class 5 is suitable for floors exposed to heavy foot traffic, such as shops, hotels, restaurants, offices, schools and exhibition areas; Class 4 for shops and restaurants; and Class 3 for entrance halls and corridors. The class required by the project specification should be verified in the relevant product technical data sheet.

Yes. They can be processed using wet-cutting machines used for marble and natural stone, waterjet cutting or CNC equipment. Watch our video for more detailed information.

Shade variations may occur because the products are made from natural raw materials. These variations are identified by numbers in the colour/shade field on the slab label. Products of the same colour and thickness with the same colour/shade number have the same tone. Due to the nature of the material, Openbook products have a pattern-matching tolerance of up to ±35 mm at the joints. Products should be inspected under suitable lighting when purchased or before fabrication begins.

No. These products are polished through high-speed abrasion; no additional glaze is applied to the surface during production.

Countertop bowl washbasins are manufactured without tap holes. They are designed for use with a concealed wall-mounted faucet or a tall countertop-mounted basin mixer; a standard basin mixer is not suitable. The descriptions “without tap holes (bowl)”, “compatible with concealed wall-mounted faucets” and “compatible with countertop-mounted faucets” on the product page indicate this compatibility.

The catalogue specifies the hole configuration for each washbasin: one tap hole, three tap holes, two tap holes for double-bowl models, or no tap holes. Whether the basin has an overflow hole (“with overflow” / “without overflow”) is a separate specification. Both details should be checked before choosing a faucet.

This varies by product. Some series include a ceramic Novatik basin waste or ceramic cover, while others do not include the Novatik basin waste. This information is clearly stated on each product’s catalogue page, and we recommend checking it before purchasing.

No. The Triton concealed cistern is designed for easy access, allowing maintenance and repairs through the flush plate opening. It is therefore important to keep the flush plate accessible during installation.

The Triton concealed cistern body has a 10-year warranty. Other auxiliary components have a 2-year warranty.

The Triton concealed cistern supports 3/6-litre and 2.5/4-litre dual-flush operation, allowing water use to be adjusted to each need. Its declared operating capacity is 400,000 cycles, compared with the 50,000 cycles specified by the TSE standard referenced in the brochure.

The Triton concealed cistern can be used with all Kale concealed cistern flush plates, including Capsule, Corro and Uniq. The plates come in a wide range of colours, including white, matt white, matt black, polished chrome, matt chrome, gold, matt anthracite grey, matt mink, brushed nickel and rose gold.

To identify a suitable model, you need to determine whether the waste outlet is horizontal or vertical and measure its distance from the wall or floor. These dimensions are included in the product technical drawings. If you are unsure, ask a store or authorised service provider for assistance.

The declared warranty for concealed cisterns is 10 years for the body and 2 years for auxiliary components. Warranty periods for other product groups, including sanitaryware, faucets and bathroom furniture, vary and are specified in the user manuals. For installation, faults and spare parts, you can contact the authorised service network, the Customer Contact Centre (0850 800 5253) or the WhatsApp support line.

No. Concealed cistern flush plates are available in many different colours and styles and are ordered separately according to the customer’s preferences.

A filtered angle valve must be used, as small particles from the plumbing can damage the cartridge and valve discs over time.

When buying a toilet, pay particular attention to the waste outlet configuration to ensure it matches your home’s plumbing. Installation fittings are included with the products free of charge. It is stated that one person uses an average of 49,140 litres of water per year for toilet flushing. When choosing a flushing mechanism, opt for a 3/6-litre or start-stop model and ensure that the angle valve connected to the filling mechanism has a filter.

Our authorised bathroom service providers offer a 1-year workmanship warranty.

Yes. However, our range includes concealed cisterns in different price segments, so the replacement flush plate should be from the same product segment. If you experience any problems, please contact our Customer Contact Centre on 0850 800 52 53.

T-One has a porcelain surface with high scratch resistance, offering strong performance against contact with sharp objects in everyday use. To preserve the appearance of the surface over time, using a chopping board is recommended when cutting.

Yes. With their resistance to high temperatures, T-One Porcelain Countertops provide safe use in the kitchen. They offer strong performance against the effects of heat from hot pots, pans and cooking equipment.

T-One has a stain-resistant, easy-to-clean surface. Coffee, sauces, oil and similar everyday kitchen stains can be easily removed using suitable cleaning methods.

Leave at least 5 cm between the cut-out and the countertop edge. If the kitchen cabinet allows, a greater distance increases the strength of the section. Leave at least 2 mm between the hob and the porcelain slab to allow for differences in thermal expansion. During installation, leave a 2–3 mm gap between the countertop and wall and fill it with silicone. This gap prevents excessive stress caused by potential movement in the building. Watch our video for more detailed information.

Matt products have high scratch resistance, so direct contact with kitchen utensils does not cause problems. Their non-combustible structure also allows cookware taken from the oven or hob to be placed on the surface.

The health and quality credentials of T-One porcelain countertops are confirmed by international NSF certification, and they are suitable for food contact. Their non-porous structure prevents bacterial growth on the surface and resists staining.

Yes. T-One Porcelain Countertops have a porcelain surface that offers hygienic use. Certified as suitable for food contact by NSF, T-One provides a safe and hygienic kitchen countertop experience.

T-One Porcelain Countertops can be used for a range of applications, including kitchen countertops, kitchen islands, outdoor kitchens and yacht countertops. We recommend selecting the right product and surface for the technical requirements of the intended space.

T-One offers countertop solutions suitable for outdoor conditions. Before use in garden kitchens, terrace kitchens or similar outdoor spaces, we recommend having product selection and installation details assessed by professional teams.

The T-One collection offers a wide choice of colours and patterns inspired by marble, stone, concrete and other natural surfaces, providing options to complement different kitchen styles and living space designs.

Yes. With its durable porcelain structure, T-One is a countertop solution developed for long-term use. With proper use and regular care, it retains its appearance and performance for many years.

With its attractive appearance, resistance to scratches and high temperatures, strong stain resistance, and hygienic, easy-to-clean surface, T-One brings both design and everyday comfort to the kitchen. Its range of colours and textures makes it a versatile countertop choice to complement your kitchen’s style.

1. No water flow

The batteries may be depleted. Replace them with new batteries.

There may be a power supply problem. Check the power supply.

The filter may be dirty. Clean the filter.

The sensor may be dirty. Clean off the dirt.

Water pressure may be low or there may be no pressure. Check the booster pump system and angle valves. If connected directly to the mains water supply, wait for the pressure to increase.

2. Water flows continuously

There may be a power supply problem. Check the power supply.

The sensor’s detection range may need adjusting. Contact the KALE Call Centre on 08508005253.

The sensor may be faulty. Replace the sensor. Contact the KALE Call Centre on 08508005253.

3. Water drips or flows when the faucet is off

The solenoid valve may be faulty. Replace the solenoid valve. Contact the KALE Call Centre on 08508005253.

The solenoid valve may be dirty and unable to close. Clean or replace the solenoid valve. Contact the KALE Call Centre on 08508005253.

4. Reduced water flow

The aerator may be dirty or blocked. Clean or replace it. Contact the KALE Call Centre on 08508005253.

If the plumbing has a filter, it may be dirty or blocked. Clean the filter.

Water pressure may be low. Check the booster pump system and angle valves. If connected directly to the mains water supply, wait for the pressure to increase.

1. No water flow

The filling valve inside the cistern may be closed. If it needs to be opened, contact the KALE Call Centre on 08508005253.

The filling mechanism may be blocked or faulty. Clean or replace it. Contact the KALE Call Centre on 08508005253.

The lever arm may have become disconnected from the flushing mechanism. Contact the KALE Call Centre on 08508005253.

2. Water runs into the toilet bowl

The flushing mechanism or its seal may be faulty. Replace the mechanism or seal. Contact the KALE Call Centre on 08508005253.

Water may be overflowing through the flushing mechanism’s overflow opening. Replace the filling mechanism or its diaphragm. Contact the KALE Call Centre on 08508005253.

3. Water leaks outside the concealed cistern

The angle valve or flexible hose may be leaking. Replace the angle valve or flexible hose. Contact the KALE Call Centre on 08508005253.

The filling mechanism may be leaking. Replace the filling mechanism or its diaphragm. Contact the KALE Call Centre on 08508005253.

The cistern body may be cracked or punctured. Replace the concealed cistern. Contact the KALE Call Centre on 08508005253.

4. The concealed cistern mechanism gets stuck

Check the length of the flush plate actuator rods and whether installation has caused the body to narrow or expand. Contact the KALE Call Centre on 08508005253.